Responsibilities: 

Iconectiv is seeking a Tier 2 Production Support/Ops Engineer. This is a production support role, requiring the individual to be available for 24x7 on-call support as needed, including nights, weekends, and holidays in alignment with our incident management protocols. The incumbent in this position will provide end user support of applications and iconectiv product that is deployed in customer’s data center in USA. Strong Customer service, strong technical and troubleshooting skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a technical individual who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service to our tier 1 customer. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth-oriented company. 

Key responsibilities include:

• Support the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
• Hands on familiarity with troubleshooting of Linux files, logs, intermediate shell scripting, networking, connectivity, SQL query understanding and able to write SQL queries are a must and non-negotiable skillsets
• Hands on familiarity with local number portability is a must, having worked hands on in similar capacity is a must

Participate in a 24x7 on-call rotation and respond to major incidents, alerts, and escalations with urgency and ownership.

• Have worked hands on in similar capacity is a must
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
• Can act as the Point of Contract (POC) for all Major Incident support and coordination when working in shift Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
• Shall be the representative for the first stage of escalation for Incidents.
• Responsible for managing Tier 2 incident responses and resolutions.
• Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the Lead for the continuous improvement of Incident Management Process.
• Represent iconectiv and act as the direct link/ liaison between our engineering staff and the customer during day-to-day operations.
• Support the following types of calls, questions, or tickets:  Customer Service, Application Troubleshooting.
• Assimilate all the training provided associated with the application, and processes/procedures.
• Gain a full understanding of internal processes and assist where needed.
• Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
• Work closely with a great, close-knit team. 

 Requirements: 

• B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
• Excellent hands-on troubleshooting with Java Application Middleware; specifically, Red Hat JBoss Enterprise Advanced Platform, Oracle Cloud or  Amazon Web Services Cloud infrastructure is required
• Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database and MySQL is required
• Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
• 8 + years of customer service experience
• Excellent technical troubleshooting experience is necessary
• Excellent phone and verbal communication skills
• Application support experience is a Must
• Superior MS Office Skills – Excel, Word, Outlook are heavily used
• Strong business writing skills and the ability to author professional memos, reports, and correspondences
• Experience with reporting, metrics, SLA management, and quality assurance
• Strong organizational skills and the ability to build effective working relationships
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with Service Now or Jira or similar ticketing system is a must
• ITIL certification is preferred
• US Citizenship required

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

***iconectiv does not offer relocation

 Additional Skills: 

• Previous participation in a complete, ground-up product deployment
• Proactively monitor application performance, logs, and system health using tools such as Grafana, Prometheus, Nagios, or equivalent. Recommend and develop automation scripts to improve system reliability and reduce manual intervention.”
• Document knowledge articles, incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal escalation when needed
• Support and validate production changes, deployments, or patches. Participate in Change Advisory Board (CAB) discussions where required
• Lead and support root cause investigations and contribute to post-incident reports to improve long-term system resilience
   Ensure support activities meet audit/compliance requirements, including access control, logging, and data handling per customer/regulatory standards
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
• Willingness to work in a 24/7 environments in case the need arises
• Experience working with a diverse, global community is preferred
• Develop the ability to sense issues and activities and communicate/escalate effectively 

Responsibilities:

Looking for a qualified software developer who will be responsible for building product enhancements and solutions to meet customer and product roadmap business needs. Develop and implement backend components in function-based architecture including web services. 

Requirements:

Ability to perform software development functions along with demonstrated experience of delivering software systems on aggressive schedules and changing priorities with quality and on schedule.

• 4–5 years of experience developing scalable web applications using:
  1. Java, Spring Boot
  2. HTML5, CSS, JavaScript, jQuery, Angular (version 18 or later)
• Knowledge in SQL working with RDBMS like Oracle or Postgres
• Knowledge in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST) with experience in at least one such protocol
• Ability to work in a Linux based environment with knowledge of a scripting language like shell
• Familiarity with secure design, coding & browser debugging
• Ability to design/develop screens without specific design requirement
• Experience working in an Agile/Scrum development process
• An inherent curiosity and a willingness to learn on your own
• Ability to work independently with minimal supervision
• BS/MS degree in Computer Science, Engineering, or a related subject
   
•  **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Desired Qualifications:

• Programming Experience in PHP, C, Python, Tomcat, Shell programming etc.
• Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
• Experience working in Waterfall and Agile environment with changing priorities and tight schedules, utilizing ALM tools (Helix, JIRA) and familiarity with DevOps principles and tools (Jenkins, Git)

Responsibilities:

Your role as the Security Engineer will include platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, which support number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

In addition, you will have the following responsibilities: 

• Have the capacity to evolve to technical lead for the NPAC Security Operations team
• Maintain highly visible “hands on” profile
• Design and implement a continuous process improvement program for security engineering tasks
• Perform Security Monitoring using SIEM, HIDS and IPS
• Perform Security Incident Response Process (SIRP)
• SIEM rule parsing development and testing
• WAF Policy development, implementation, testing and maintenance
• HIDS alert development, testing and implementation
• Perform CCURE System Application Administration, Maintenance and Management
• Manage and Maintain Physical Security Devices – Cameras, NVRs, Card Readers and Door Controller
• Perform Security Threat Vulnerability evaluations and remediations
• Collaborate with, and serve as the technical security representative to other teams as needed to include, but not limited to: Operations, Product Engineering, Quality Assurance, Program Management, and Software Development
• Develop, enhance, and execute documented procedures for security related tasks, and ensure the overall availability of the security infrastructure
• Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs

Skills and Qualifications:

• Bachelors in Computer Science, Information Management Systems and/or Cybersecurity or significant IT and Security work experience (5+ years)
• At least 5 years’ experience in designing, managing, or supporting data center or enterprise security systems and monitoring
• Security and IT certifications are a plus
• Experience with intrusion detection and protection systems, network security, segmentation, and management – SIEM, HIDS and IPS knowledge are a plus
• Knowledge and experience with Linux OS, Solaris OS, Windows OS, and Scripting (Python, etc.)
• Knowledge and experience with IT service and security operations and management
• Superb troubleshooting, problem determination and resolution skills required
• Ability to translate business and regulatory security requirements into product deployment and operational processes
• Experience designing and operating network security systems and controls for medium to large enterprises
• Previous participation in a complete, ground-up product deployment
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
• Hybrid employees must live within 75 miles of the location in Richardson, TX
• US Citizenship Required
   

Responsibilities:

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.   Participates in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  As necessary, responsible for/participates in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Requirements:

• Demonstrated experience delivering software systems on aggressive schedules with high quality
• Systems design
• Agile/Lean methodology
• Java
• Software configuration tools (source control, defect tracking, etc .)
• Large scale performance applications
• Excellent teaming and collaboration skills
• Database knowledge and experience
• Schema design, Data modeling, and optimization
• Tuning, indexing, partitioning, query optimization
• Tools development and scripting experience
• B.S. in Computer Science or equivalent with 2+ years of experience or 5+ years of experience for a SW Developer
• US Citizenship Required

Additional Desirable Skills:

• Experience with SW development tools such as Eclipse IDE
• Data Warehousing
• AWS
• Process monitoring and logging experience
• Messaging experience, e.g. JBoss messaging, Oracle AQ
• J2EE EJB experience
• JBoss application server experience
• Reporting 3PP experience (e.g., JasperSoft)

Responsibilities:

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.  Participate in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  As necessary, responsible for/participating in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross-product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Requirements:

• Demonstrated experience delivering software systems on aggressive schedules with high quality
• Systems design
• Agile/Lean methodology
• Java
• Software configuration tools (source control, defect tracking, etc .)
• Large scale performance applications
• Excellent teaming and collaboration skills
• Oracle RDBMS and JDBC experience
• SQL Developer
• Schema design, Data modeling, and optimization
• Tuning, indexing, partitioning, query optimization
• Stored procedures, triggers, transaction management
• Tools development and scripting experience
• B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
• US Citizenship Required

Additional Skills:

• Experience with SW development tools such as Eclipse IDE
• Database Administration
• Oracle RAC
• Data Warehousing
• AWS
• Process monitoring and logging experience
• Messaging experience, e.g. JBoss messaging, Oracle AQ
• Database migration
• Distributed database
• MyBatis
• J2EE EJB experience
• JBoss application server experience
• Reporting 3PP experience (e.g., JasperSoft)
• Billing Systems experience

Responsibilities:
 

The Security Engineer role includes platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, supporting number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

 Some essential functions of the role include, but are not limited to the following:

• Must be available to support changes and maintenance windows, as needed and required (off-hours).
• Must be available to work in the Security 24 x 7 On-Call rotation and initiate escalation procedures to counteract potential threats/vulnerabilities.
• Assist with incident response and potential breach activities, on a 24x7 schedule, if necessary.
• Conduct security assessments to identify vulnerabilities in existing systems.
• Design and implement security measures to protect against potential threats.
• Develop, implement, and manage security policies and procedures.
• Test, evaluate, deploy, and configure security products and solutions.
• Administer and support security platform components including:  SIEM, HIDS, NIDS, FW, WAF, etc.
• Create and update SIRP response plans and lead incident response teams.
• Monitor system, network, and application activity for signs of unauthorized access or malicious activity.
• Perform security audits and risk assessments.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Hybrid employees must live within 75 miles of the location in Richardson, TX
• US Citizenship required

 General Skills and Qualifications:

• Information security engineering subject matter expert.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Analyze threats and attacks reported from multiple sources both internal and external.
• Knowledge of operating systems, virtualization, and database platforms.
• Operating systems: Enterprise Linux, Solaris, Windows.
• Virtualization: VMware, LDOMs, OVM.
• Scripting and /or development ability to integrate, enhance, or customize existing security tools.
• Oracle Database, security auditing and logging.
• Knowledge of network devices, security solutions, and technologies.
• Network, System, and Application event reporting and logging.
• Understanding configuration policy changes for router, switch, firewall, load balancing, updates, upgrades,  and lifecycle management.
• Expertise in configuring and managing firewalls, intrusion detection systems, and other security devices.
• ACL creation, update, and review.
• SIEM, event log processing, correlation, alarming, and reporting.
• WAF policy development and tuning.
• NIDS policy development and tuning.
• Endpoint monitoring and controls, FIM, HIDS, EDR.
• Application security review and assessments.
• Experience with vulnerability assessment and penetration testing.
• Vulnerability scanning, scan development and tuning, review and reporting, develop and support remediation plans.
• Manage penetration test engagements, review findings, and manage remediation efforts.
• Knowledge of security frameworks and industry best practices.

Additional Skills:

• Knowledge and/or experience with the following security applications are a plus – Wazhu, QRadar, Fortinet, CrowdStrike, QLIK, RedSeal, and Tenable Security Center/Nessus.
• Security Industry certification(s) preferred