Who We Are

Unparalleled leadership and legacy in global communications

 

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills, and experience are our most valued assets. We recognize that with a competitive and comprehensive package that includes competitive base & incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company Highlights

  • 30 Years Experience
  • 500+ Employees
  • 1200+ Customers
  • Global Company


Accommodations for Applicants with Disabilities

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

 

Life at iconectiv

We are thinkers. We are engineers. We are developers.

We are Thinkers

We are Thinkers

move to the next level

"iconectiv envisions a world without boundaries, where the ability to access and exchange information is simple, secure and seamless."
 

We are Engineers

We are Engineers

We are Engineers

“We are the builders driving telecom digital. We are the team providing security and scalability for application and infrastructure that powers the industry.”
 

We are Developers

We are Developers

We are Developers

“We are code ninjas skilled in many crafts. This is the home for the tech talent that wants to own a stake in the industry uprising.”
 

Open Positions

CTR DevOps Engineer

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Bridgewater, NJ Development Job ID 2199

Responsibilities: 
You will be a key contributor in the DevOps team, which is responsible for evaluating new technologies, and assisting other teams with the adoption of DevOps best practices and technologies.
As a DevOps Engineer, you will be responsible for the automation and hands-on management of the CI/CD pipelines and tools to support the Engineering team. 

This involves the following responsibilities:
•    Automating and supporting the building, testing, and deployment of applications
•    Hands-on management of CI/CD pipeline systems
•    Assist other teams in the adoption of new technologies
•    Contribute to knowledge transfer and learning sessions
•    Ensuring that best practices and company policies are followed

Required Qualifications: 
•    1- 2 years of experience in Linux environment delivering commercial products
•    Experience managing Linux security
•    Experience with Docker containers and related tools
•    Experience with continuous integration and build tools such as Jenkins, Hudson, TeamCity, Bamboo
•    Proficiency in automation and devops related programming such as such as Python, Javascript, Ruby
•    Familiarity with the Java software development stack, including tools like Maven and Nexus.
•    Experience with orchestration tools such as Ansible, SaltStack, Chef, or Puppet
•    Experience in MySQL or other SQL. NoSQL a plus
•    Familiarity with version Control systems such as Git, Subversion
•    Ability to use or learn a wide variety of open source technologies and cloud services

Additional Skills: 
•    Experience with container cluster management systems such as Kubernetes or Docker Swarm.
•    Monitoring infrastructure Riemann of monitoring
•    Experience with BlackDuck
•    Experience with the setup and management of clustered software systems, such as ElasticSearch,
•    AWS cloud experience, particularly infrastructure services (IaaS) including EC2, VPC, IAM

View full description Apply

Customer Service Desk Analyst

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Bridgewater, NJ Customer Support Job ID 2198

Responsibilities:
Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

In addition, you will have the following responsibilities:
•    Monitor and respond to multiple channels of customer contact including chat, email, and phone.   
•    Support the following types of calls, questions, or tickets:
    - Customer Service
    - Billing
    - Application Troubleshooting
    - Assisting customers perform porting related tasks.
    - Executing planned porting activities for service providers.  
    - Data Entry 
•    Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
•    Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure 
•    Gain a full understanding of internal processes and assist as needed

Required Qualifications:
•    BS or BA degree is preferred 
•    Minimum 3 years of customer service experience is desired.
•    Excellent phone and verbal communication skills
•    Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
•    Experience using “Chat” to  support customers (requires good spelling)
•    Any application support experience would be a plus    
•    Superior MS Office Skills
•    Good writing skills and the ability to author professional correspondence
•    Excellent work ethic and customer focus
•    Initiative, critical thinking and good follow through are key characteristics 
•    Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:
•    Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
•    Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
•    Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
•    Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
•    Willingness to work in 24/7 environment.

View full description Apply

Senior Industry Relations Professional

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Bridgewater, NJ Product Management Job ID 2197

Responsibilities: Candidate is responsible for managing certain relationships with key Industry associations and for enhancing relationships with and driving revenue for iconectiv products and services. 

The candidate should:
•    Monitor market needs, trends, standards, regulation, business landscape, players and competitors
•    Lead and contribute to CIGRR working group 
•    Develop and promote customer-specific engagement topics and tactics, addressing the business needs of the industry, leading to sales of iconectiv solutions
•    Significantly contribute to the global building of iconectiv assets, including creation, development and re-use of offerings
•    Develop and deliver customer presentations including solutions, value argumentations and business cases
•    Identify and establish relations with strategic partners
•    Contribute to best practice sharing and knowledge management
•    Contribute to developing a Product Roadmap that ties with customer needs
•    Engage in early validation of idea - Proof of concept & Trials
•    Build relationships with consistent Customer engagement
•    Interface & work closely with Development and Product Management to drive results  

Candidate should have proven experience in working independently as well as with diverse teams. The ideal candidate will have extensive experience with regulators, service providers and industry associations and be able to promote customer affinity for iconectiv products and services. A Technical and Regulatory background with at least 5 years’ experience would be a plus. Knowledge of the telecom industry is required, with other adjacent industries also strongly preferred.

Requirements:
·    Track record in business development, industry relations, sales and product management for a regulatory or standards-driven technology solution (e.g. number portability, )
·    Excellent communication skills (oral and written) inn a global environment
·    Strong solution-selling background, with proven leadership on multi-faceted programs
·    Demonstrated business development and innovation skillset
·    Bachelor’s or Master’s degree in Computer Engineering, with strong relationship development skills 

Additional Skills:
·     Prior involvement in influencing standards through industry bodies
·     Working knowledge of iconectiv product portfolio
·     Experience with BIRRDS, LERG or other industry routing solutions a plus
·     Experience with SIP a plus

View full description Apply

Director of Sales – Mexico, Central America

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US/Remote Sales Job ID 2196

Responsibilities:
The Director of Sales role will be focused on developing sales strategies, executing sales plans, creating customer interest.  This role will focus on the iconectiv Carrier market portfolio and will be responsible for closing both new business and renewal business
 
Major Duties and Function:
•    Individual contributor responsible for driving sales in assigned territory to include meeting and exceeding sales goals.
•    Develop and maintain key client relationships. 
•    Must be able to develop, keep current and execute Strategic Account/Territory plans.
•    Improve and drive product and services specific strategies and sales cycles.
•    Leverage existing relationships to position iconectiv’s entire suite of products
•    Follow corporate deal approval process.
•    Travel to key customer sites are a regular and required activity.

Qualifications You Must Have:
•    10+ years’ experience with the demonstrated ability to exceed quarterly sales quotas. 
•    Provable success selling to carriers.  
•    Strong understanding of the addressable market and their business models.
•    10+ years’ experience in a technology sales environment (software products and technology services)
•    Strong data analysis, forecasting, and reporting skills (Excel, CRM Reporting Tools).
•    Experience with reseller and partner sales channels, as well as direct sales.
•    Outstanding organizational and interpersonal skills.
•    Ability to handle multiple tasks simultaneously and prioritize accordingly.
•    Results driven, team player with strong sense of responsibility.
•    Ability to work with a minimum level of supervision.
•    Excellent written and verbal communication skills.
•    Strong English language skills (verbal and written) Multi-lingual is a plus.
•    Business, marketing, telecommunications or equivalent degree required.

View full description Apply

Director of Security Operations Center

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Bridgewater, NJ Security Job ID 1957

Responsibilities: 
This technical position is responsible for eyes on glass monitoring, investigation and response to security incidents impacting iconectiv and its partner systems.
•    Analyze events from various information sources within the environment and action any potential security concerns.
•    Act as a lead throughout incident scenarios and provide subject matter expertise in cybersecurity incident response.
•    Responsible for the successful execution of incident handling procedures as well as direct response to security incidents.
•    Analyze and identify technical and procedural vulnerabilities, providing recommendations that enable timely remediation.
•    Conduct host based and network forensics, log analysis and malware triage supporting incident response.
•    Maintain current knowledge of and recognize attacker tools, tactics, and procedures to produce indicators of compromise (IOCs) that can be utilized during active and future investigations.
•    Examine network topologies and application designs to understand and identify data flows throughout the environment.
•    Assist with the creation of processes and procedures, technical documentation and completion of project goals.
•    Provide regular feedback to enhance our security monitoring, response and controls.
•    Provide mentorship to other Cybersecurity Analysts.
•    Develop and oversee reporting that provide analytics and metrics to the global Cybersecurity Command Center.

Required Qualifications:
•    8-10 years’ experience in IT Security; 4+ years’ experience working in a Security Incident Response.
•    Extensive knowledge of TCP/IP, Web, Linux, Windows and related technologies.
•    Extensive knowledge of implementing and/or managing Security Information Event Management (SIEM) solutions (Arcsight, LogRhythm, Alien Vault, etc.)
•    Experience reviewing and correlating raw log files in a security capacity (SEIM, AV, IDS, Firewall, Servers, Database, etc.).
•    Strong understanding of regular expressions and pattern matching.
•    Experience with command line and network tools (ping, traceroute, etc.)
•    Ability to conduct packet analysis using common tools (tcpdump, Wireshark, etc.)
•    Working knowledge of intrusion tools and techniques and detection methods at both the network and host level.
•    Expert knowledge of common detection and prevention technologies such as AV, IDS/IPS, DLP, Proxy, Firewalls, etc.).
•    Security Operations Center Lead or Supervisor role desired; experience managing SOC analysts
•    Security certifications required, such as CISSP, CISM, CEH, CompTIA, GSEC

Additional Skills: 
•    Ability to present to management on audit findings, security recommendations, and incident response.
•    Ability to strategically collaborate with other security, infrastructure, and engineering teams.
•    Strong written and verbal communication skills; requires ability to communicate technical analysis to both technical and non-technical audiences.

View full description Apply

CTR NOC Engineer I

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Bridgewater, NJ Operations Job ID 2073

Responsibilities:
The role of the NOC I Engineer is to ensure service platform health and integrity through system, application, network and database monitoring. In this position, you will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team.  In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. 

You will have the following responsibilities:
•    Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•    Manage alarm events and technical application issues – creating, modifying and closing trouble tickets and routing issues to appropriate teams or vendor to be investigated and provide assistance wherever needed or requested.
•    Perform assigned daily, weekly and monthly operations maintenance duties.
•    Perform basic system administrator functions such as:  back-ups, alarm clearing and resolution, review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•    Support platform maintenance and testing initiatives.
•    Perform testing and certifications for monitoring, failover and other major Operations deliverables.
•    Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
•    Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
•    Must be available to work 24x7 rotating shifts including days, swing, nights, weekends and holidays.

Required Qualifications:
•    UNIX/Linux/Solaris experience and knowledge of system administration.
•    Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
•    Proficiency with Microsoft Office Applications Suite and SharePoint.
•    Proficiency with Written and Oral communications and documentation.
•    Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
•    Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
•    Associates degree, college or equivalent experience in technology related field.
•    Minimum of 2 years of relevant working experience.

View full description Apply

NOC Engineer I

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Bridgewater, NJ Operations Job ID 2071

Responsibilities:
The role of the NOC I Engineer is to ensure service platform health and integrity through system, application, network and database monitoring. In this position, you will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team.  In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. 

You will have the following responsibilities:
•    Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•    Manage alarm events and technical application issues – creating, modifying and closing trouble tickets and routing issues to appropriate teams or vendor to be investigated and provide assistance wherever needed or requested.
•    Perform assigned daily, weekly and monthly operations maintenance duties.
•    Perform basic system administrator functions such as:  back-ups, alarm clearing and resolution, review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•    Support platform maintenance and testing initiatives.
•    Perform testing and certifications for monitoring, failover and other major Operations deliverables.
•    Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
•    Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
•    Must be available to work 24x7 rotating shifts including days, swing, nights, weekends and holidays.

Required Qualifications:
•    UNIX/Linux/Solaris experience and knowledge of system administration.
•    Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
•    Proficiency with Microsoft Office Applications Suite and SharePoint.
•    Proficiency with Written and Oral communications and documentation.
•    Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
•    Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
•    Associates degree, college or equivalent experience in technology related field.
•    Minimum of 2 years of relevant working experience.

View full description Apply

Web Developer

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Bridgewater, NJ Marketing Job ID 2192

Overview:
The role of Web Developer will develop, maintain, and enhance public websites across the company. The role asks for a mix of strong technical capabilities and web skills. This position will be the primary developer in our Python/wagtail CMS/MYSQL environment as well as supporting a PHP/Drupal/MYSQL environment. 

Provide troubleshooting support as needed.  Participates in the review of requirements and Product Test planning and execution.  As necessary, responsible for/participates in overall architecture design, third party software evaluation and platform selection.  May be responsible for application support which encompasses build, development and test environment support along with deployment.

You will be the day to day contact for public website development and be responsible for maintaining workflow and ensuring updates are completed to timelines.   This position reports to the Director of Digital & Web Services.

Responsibilities:
•    Responsible for website development, utilizing Python, PHP, Drupal and MYSQL.
•    Manage digital development projects (liaising with team members to create communication, schedules, resource plans, risk/issue logs, defining success and quality criteria for the projects).
•    Present regular reports on the progress and status of all project initiatives.
•    Collaborate with internal teams to create future pages, templates and optimize user experience

Required Qualifications:
•    Bachelor's degree (BA/BS) from a four-year college or university; or equivalent combination of education and/or experience.
•    3 + years of Website development experience using Python, PHP and Drupal
•    Web CMS workflow background a plus.
•    Demonstrated ability to manage projects under challenging and pressurized scenarios.
•    Strong people interaction and relationship building skills across multiple functions within the organization
•    Developed sense of ownership and accountability 
•    Excellent verbal and written communication skills
•    Experience in Website development and implementation.
•    Experience in  Python
•    Experience in PHP 
•    Experience in Drupal
•    Experience in in MYSQL
•    Highly organized and motivated with an aptitude for understanding and solving problems
•    Ability to coordinate and organize requests and effectively prioritize, oversee and facilitate projects and requests.
•    Ability to collaborate with technical and non-technical staff.
•    Ability to adjust to changing priorities and deadlines
•    Exhibit strong organizational skills and attention to detail. 

View full description Apply

CTR Billing Business Analyst

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Bridgewater, NJ Operations Job ID 2191

Responsibilities:
The Billing Business Analyst works closely with the Number Portability Administration Center (NPAC) Billing, Account Management and Finance teams to evaluate business drivers and technology requirements, and define the systems strategies and specifications to support the NPAC invoicing and payments requirements.  

The Billing Business Analyst acts as a primary liaison between NPAC Billing Operations and Finance, iconectiv corporate finance.  In this capacity, the Billing Business Analyst is also a leader for change and process improvement to support the billing team’s internal requirements necessary to achieve the Service Level Requirements (SLRs) of the industry. 

The Analyst will actively work with the Billing Service Desk team within the Network and Services Operations Center (NSOC) to test and troubleshoot operational requirements as they are delivered into the test and production environments. Development of a thorough understanding of the production solution is critical to being successful in this role.  

In addition, you will have the following responsibilities:
•    Business / Functional Knowledge – understands business drivers related to the invoicing of NPAC users. 
•    Customer-focused - establishes and maintains customer relationships; highly skilled in managing customer expectations.
•    Communication Skills – strong listening, and oral/written communications skills, include the ability to facilitate interactive sessions with business / functional personnel.
•    Interpersonal Skills – able to interact effectively at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
•    Results-oriented with creative approach to solving business problems.
•    Negotiation and Consensus-Building – able to facilitate discussion and reach resolution.  
•    Business Process Improvement and Change Management – awareness and focus on continuous improvement; seeks and is comfortable recommending change. 
•    Analytical Skills – inclusive of business statistics and quantitative decision-making.
•    Project Management – knowledge of project management fundamentals; able to use project management tools and participate effectively in a structured project management environment.
•    Quality – understands and applies software quality management concepts, including testing and service level agreement management.
•    Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs
•    Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems Administration and third-party infrastructure and tool providers to understand the platform readiness and oversee the service transition from development to in-service. 
•    Work closely with the transition team to define testing requirements for pre-activation, and ensure the application meets the functional, reliability, performance and security requirements
•    Continuous improvement of the operational procedures and customer experience by providing regular feedback on how to enhance, grow, and tune the platform and processes

Required Qualifications:
•    Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
•    Knowledge of IT service operations and management
•    Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates such as the FCC.
•    Superb troubleshooting, problem determination and resolution skills required
•    Ability to translate business and regulatory requirements into product deployment and operational processes.
•    Minimum of 7 years of relevant working experience.

Additional Skills:
•    Understanding of Billing System concepts; especially in the Netsuite product line
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in 24/7 environments in case the need arises

View full description Apply

Billing Business Analyst

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Bridgewater, NJ Operations Job ID 2190

Responsibilities:
The Billing Business Analyst works closely with the Number Portability Administration Center (NPAC) Billing, Account Management and Finance teams to evaluate business drivers and technology requirements, and define the systems strategies and specifications to support the NPAC invoicing and payments requirements.  

The Billing Business Analyst acts as a primary liaison between NPAC Billing Operations and Finance, iconectiv corporate finance.  In this capacity, the Billing Business Analyst is also a leader for change and process improvement to support the billing team’s internal requirements necessary to achieve the Service Level Requirements (SLRs) of the industry. 

The Analyst will actively work with the Billing Service Desk team within the Network and Services Operations Center (NSOC) to test and troubleshoot operational requirements as they are delivered into the test and production environments. Development of a thorough understanding of the production solution is critical to being successful in this role.  

In addition, you will have the following responsibilities:
•    Business / Functional Knowledge – understands business drivers related to the invoicing of NPAC users. 
•    Customer-focused - establishes and maintains customer relationships; highly skilled in managing customer expectations.
•    Communication Skills – strong listening, and oral/written communications skills, include the ability to facilitate interactive sessions with business / functional personnel.
•    Interpersonal Skills – able to interact effectively at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
•    Results-oriented with creative approach to solving business problems.
•    Negotiation and Consensus-Building – able to facilitate discussion and reach resolution.  
•    Business Process Improvement and Change Management – awareness and focus on continuous improvement; seeks and is comfortable recommending change. 
•    Analytical Skills – inclusive of business statistics and quantitative decision-making.
•    Project Management – knowledge of project management fundamentals; able to use project management tools and participate effectively in a structured project management environment.
•    Quality – understands and applies software quality management concepts, including testing and service level agreement management.
•    Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs
•    Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems Administration and third-party infrastructure and tool providers to understand the platform readiness and oversee the service transition from development to in-service. 
•    Work closely with the transition team to define testing requirements for pre-activation, and ensure the application meets the functional, reliability, performance and security requirements
•    Continuous improvement of the operational procedures and customer experience by providing regular feedback on how to enhance, grow, and tune the platform and processes

Required Qualifications:
•    Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
•    Knowledge of IT service operations and management
•    Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates such as the FCC.
•    Superb troubleshooting, problem determination and resolution skills required
•    Ability to translate business and regulatory requirements into product deployment and operational processes.
•    Minimum of 7 years of relevant working experience.

Additional Skills:
•    Understanding of Billing System concepts; especially in the Netsuite product line
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in 24/7 environments in case the need arises

View full description Apply

Director of Sales - North America

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US/Remote Sales Job ID 2189

Responsibilities:
The Director of Sales role will be focused on developing sales strategies, executing sales plans, creating customer interest.  This role will focus on the iconectiv Carrier market portfolio and will be responsible for closing both new business and renewal business
 
Major Duties and Function:
•    Individual contributor responsible for driving sales in assigned territory to include meeting and exceeding sales goals.
•    Develop and maintain key client relationships. 
•    Must be able to develop, keep current and execute Strategic Account/Territory plans.
•    Improve and drive product and services specific strategies and sales cycles.
•    Leverage existing relationships to position iconectiv’s entire suite of products
•    Follow corporate deal approval process.
•    Travel to key customer sites are a regular and required activity.

Qualifications You Must Have:
•    10+ years’ experience with the demonstrated ability to exceed quarterly sales quotas.
•    5+ years of demonstrated success with Verizon as a client 
•    Provable success selling to carriers.  
•    Strong understanding of the addressable market and their business models.
•    10+ years’ experience in a technology sales environment (software products and technology services)
•    Strong data analysis, forecasting, and reporting skills (Excel, CRM Reporting Tools).
•    Experience with reseller and partner sales channels, as well as direct sales.
•    Outstanding organizational and interpersonal skills.
•    Ability to handle multiple tasks simultaneously and prioritize accordingly.
•    Results driven, team player with strong sense of responsibility.
•    Ability to work with a minimum level of supervision.
•    Excellent written and verbal communication skills.
•    Strong English language skills (verbal and written) Multi-lingual is a plus.
•    Business, marketing, telecommunications or equivalent degree required.

View full description Apply

CTR Senior Operations Tools Engineer

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Bridgewater, NJ Operations Job ID 2186

Responsibilities:    
The Senior Operations Tool Engineer will serve as the primary liaison between Operations and the application development, engineering, and third party provider teams.  In this capacity, the Senior Deployment Engineer is also a leader for change and process improvement to support the NPAC team’s internal requirements necessary to achieve the Service Level Requirements (SLRs) of the industry. The position will actively work with the Service Desk and Application Support team within the Network and Services Operations Center (NSOC) to facilitate the successful deployment of NPAC applications. 

Development of a thorough understanding of the production solution is critical to being successful in this role.  In addition, you will have the following responsibilities:

•    Business / Functional Knowledge – understands business drivers and core application functionality in area of focus. 
•    Communication Skills – strong listening, and oral/written communications skills, include the ability to facilitate interactive sessions with business / functional personnel.
•    Interpersonal Skills – able to interact effectively at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
•    Results-oriented with creative approach to solving business problems.
•    Negotiation and Consensus-Building – able to facilitate discussion and reach resolution.  
•    Business Process Improvement and Change Management – awareness and focus on continuous improvement; seeks and is comfortable recommending change. 
•    Technical - Knowledge of SDLC, core application functionality, and awareness of emerging technology in area of focus.   
•    Analytical Skills – inclusive of business statistics and quantitative decision-making.
•    Project Management – knowledge of project management fundamentals; able to use project management tools and participate effectively in a structured project management environment.
•    Quality – understands and applies software quality management concepts, including testing and service level agreement management.
•    Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs.
•    Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems Administration and third-party infrastructure and tool providers to understand the platform readiness and oversee the service transition from development to in-service. 
•    Work closely with the transition team to define testing requirements for pre-activation, and ensure the application meets the functional, reliability, performance and security requirements.
•    Continuous improvement of the operational procedures and customer experience by providing regular feedback on how to enhance, grow, and tune the platform and processes related to deployments.
•    Assess operational activities, process and functions to determine where tools and automation can be developed and utilized.
•    Develop and document requirements for Operations Tools and Process Automation for functions in conjunction with Software Applications used and/or supported by Operations.
•    Determine and/or Develop Application Integration requirements for Tools and Process Automation between supporting software applications platforms.
•    Determine resource/staffing to build tools and process automation for Operations.
•    Develop and Implement Tools and Process Automation per documented requirements.
•    Create test plans for Tools and Process Automation functionality per documented requirements.

Required Qualifications: 
•    Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
•    Knowledge of IT service operations and management
•    Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates such as the FCC.
•    Superb troubleshooting, problem determination and resolution skills required
•    Experience with Software and Application deployment
•    Ability to translate business and regulatory requirements into product deployment and operational processes.
•    UNIX/Linux/Solaris system administration.
•    Programming:  Proficiency with C++, Java/J2EE, HTML and Linux/Unis Shell Scripting Programming (Bash and Perl).
•    Application Server:   JBOSS, Tomcat, Oracle.
•    Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution and escalation processes.
•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
•    Proficiency with Microsoft Office Applications Suite and SharePoint.
•    Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
•    Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
•    Minimum of 7 years of relevant working experience.


Additional Skills:
•    Previous participation in a complete, ground-up product deployment
•    Understanding of Relational Database Management System concepts; especially in the Oracle Database product line.
•    Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus.
•    Communication:  Knowledge of TCP/IP, UDP, TCAP, SNMP, and Networking is a plus.
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in 24/7 environments in case the need arises

View full description Apply

Senior Operations Tools Engineer

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Bridgewater, NJ Operations Job ID 2185

Responsibilities:    
The Senior Operations Tool Engineer will serve as the primary liaison between Operations and the application development, engineering, and third party provider teams.  In this capacity, the Senior Deployment Engineer is also a leader for change and process improvement to support the NPAC team’s internal requirements necessary to achieve the Service Level Requirements (SLRs) of the industry. The position will actively work with the Service Desk and Application Support team within the Network and Services Operations Center (NSOC) to facilitate the successful deployment of NPAC applications. 

Development of a thorough understanding of the production solution is critical to being successful in this role.  In addition, you will have the following responsibilities:

•    Business / Functional Knowledge – understands business drivers and core application functionality in area of focus. 
•    Communication Skills – strong listening, and oral/written communications skills, include the ability to facilitate interactive sessions with business / functional personnel.
•    Interpersonal Skills – able to interact effectively at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
•    Results-oriented with creative approach to solving business problems.
•    Negotiation and Consensus-Building – able to facilitate discussion and reach resolution.  
•    Business Process Improvement and Change Management – awareness and focus on continuous improvement; seeks and is comfortable recommending change. 
•    Technical - Knowledge of SDLC, core application functionality, and awareness of emerging technology in area of focus.   
•    Analytical Skills – inclusive of business statistics and quantitative decision-making.
•    Project Management – knowledge of project management fundamentals; able to use project management tools and participate effectively in a structured project management environment.
•    Quality – understands and applies software quality management concepts, including testing and service level agreement management.
•    Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs.
•    Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems Administration and third-party infrastructure and tool providers to understand the platform readiness and oversee the service transition from development to in-service. 
•    Work closely with the transition team to define testing requirements for pre-activation, and ensure the application meets the functional, reliability, performance and security requirements.
•    Continuous improvement of the operational procedures and customer experience by providing regular feedback on how to enhance, grow, and tune the platform and processes related to deployments.
•    Assess operational activities, process and functions to determine where tools and automation can be developed and utilized.
•    Develop and document requirements for Operations Tools and Process Automation for functions in conjunction with Software Applications used and/or supported by Operations.
•    Determine and/or Develop Application Integration requirements for Tools and Process Automation between supporting software applications platforms.
•    Determine resource/staffing to build tools and process automation for Operations.
•    Develop and Implement Tools and Process Automation per documented requirements.
•    Create test plans for Tools and Process Automation functionality per documented requirements.

Required Qualifications: 
•    Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
•    Knowledge of IT service operations and management
•    Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates such as the FCC.
•    Superb troubleshooting, problem determination and resolution skills required
•    Experience with Software and Application deployment
•    Ability to translate business and regulatory requirements into product deployment and operational processes.
•    UNIX/Linux/Solaris system administration.
•    Programming:  Proficiency with C++, Java/J2EE, HTML and Linux/Unis Shell Scripting Programming (Bash and Perl).
•    Application Server:   JBOSS, Tomcat, Oracle.
•    Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution and escalation processes.
•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
•    Proficiency with Microsoft Office Applications Suite and SharePoint.
•    Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
•    Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
•    Minimum of 7 years of relevant working experience.


Additional Skills:
•    Previous participation in a complete, ground-up product deployment
•    Understanding of Relational Database Management System concepts; especially in the Oracle Database product line.
•    Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus.
•    Communication:  Knowledge of TCP/IP, UDP, TCAP, SNMP, and Networking is a plus.
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in 24/7 environments in case the need arises

View full description Apply

Intern - Bid & Sales Operations

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Bridgewater, NJ Finance Job ID 2184

 

Responsibilities:
The position will be assigned to the Bid & Sales Operations team and will be responsible for primarily supporting iconectiv sales and product teams. 

We are seeking a motivated student to help drive day-to-day operations of project administration and financial analysis. There is a wide array of tasks for this position to help ensure the efficient operation of the Bid & Sales Operations team. 

The B&SO Intern position is a great opportunity to learn leadership and financial analysis & project management skills. This position will collaborate with other iconectiv staff from a variety of departments including Finance, Sales, and Product Management.

•    Financial reporting 
•    Bid Response preparation including document review meetings and pricing analysis
•    Utilize tools to analyze, query and manipulate data according to defined business rules and procedures 
•    Track project information, follow up on issue status, resolve routine issues, report status to management
•    ERP/CRM System maintenance including creation of opportunities and projects
•    Assist with the meeting preparation, including report generation/review 
•    Work with cross functional teams to develop and execute plans 
•    Other related tasks are to be performed as assigned

Requirements:
•    Motivated, high-potential performer, with demonstrated ability to influence and lead 
•    Strong communicator with excellent interpersonal skills 
•    Able to solve complex problems and successfully manage ambiguity and unexpected change 
•    Teachable and embracing of best practices and feedback as a means of continuous improvement 
•    Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges 
•    Currently enrolled in accredited university (Finance, Journalism, or Marketing degree preferred)
•    Target graduation date May 2019 (starting junior year)
•    Full time: summer & winter / part time: fall-spring semesters
•    Advanced MS Excel and intermediate MS Word skills
•    Must be detail-oriented
•    Possess strong organization and planning skills
•    Solid interpersonal skills with the ability to work effectively with cross-functional teams
•    Effective communicator – both written and verbal
•    Ability to multi-task, prioritize and work independently in a fast paced environment

 

View full description Apply

Intern - Finance

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Bridgewater, NJ Finance Job ID 2183

Responsibilities: 
•    Financial reporting 
•    Budget to actual variance analysis 
•    Utilize tools to analyze, query and manipulate data according to defined business rules and procedures 
•    Track project information, follow up on issue status, resolve routine issues, report status to management
•    Journal entry processing
•    Billing research
•    Other related tasks are to be performed as assigned 
•    ERP/CRM System maintenance including creation of opportunities and projects
•    Other related tasks are to be performed as assigned
•    Assist procurement department in vendor tracking 

Required Qualifications: 
•    Enrolled at University with a major in Finance or Accounting.  
•    Target graduation date 5/2019 (starting junior year)
•    Full time: summer & winter / part time: fall-spring semesters

View full description Apply

Senior Deployment Engineer

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Bridgewater, NJ Engineering Job ID 2182

Responsibilities:
The Senior Deployment Engineer works closely with the Number Portability Administration Center (NPAC) operations, development and project management teams to identify, document, plan and implement requirements related to the deployment of various software products and applications to our development, test and production environments.    

The Senior Deployment Engineer will serve as the primary liaison between Operations and the application development, engineering, and third party provider teams.  In this capacity, the Senior Deployment Engineer is also a leader for change and process improvement to support the NPAC team’s internal requirements necessary to achieve the Service Level Requirements (SLRs) of the industry. The position will actively work with the Service Desk and Application Support team within the Network and Services Operations Center (NSOC) to facilitate the successful deployment of NPAC applications. 

Development of a thorough understanding of the production solution is critical to being successful in this role.  In addition, you will have the following responsibilities:

•    Business / Functional Knowledge – understands business drivers and core application functionality in area of focus. 
•    Communication Skills – strong listening, and oral/written communications skills, include the ability to facilitate interactive sessions with business / functional personnel.
•    Interpersonal Skills – able to interact effectively at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
•    Results-oriented with creative approach to solving business problems.
•    Negotiation and Consensus-Building – able to facilitate discussion and reach resolution.  
•    Business Process Improvement and Change Management – awareness and focus on continuous improvement; seeks and is comfortable recommending change. 
•    Technical - Knowledge of SDLC, core application functionality, and awareness of emerging technology in area of focus.   
•    Analytical Skills – inclusive of business statistics and quantitative decision-making.
•    Project Management – knowledge of project management fundamentals; able to use project management tools and participate effectively in a structured project management environment.
•    Quality – understands and applies software quality management concepts, including testing and service level agreement management.
•    Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs
•    Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems Administration and third-party infrastructure and tool providers to understand the platform readiness and oversee the service transition from development to in-service. 
•    Work closely with the transition team to define testing requirements for pre-activation, and ensure the application meets the functional, reliability, performance and security requirements
•    Continuous improvement of the operational procedures and customer experience by providing regular feedback on how to enhance, grow, and tune the platform and processes related to deployment

Required Qualifications:

•    Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
•    Knowledge of IT service operations and management
•    Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates such as the FCC.
•    Superb troubleshooting, problem determination and resolution skills required
•    Experience with Software and Application deployment
•    Ability to translate business and regulatory requirements into product deployment and operational processes.
•    Minimum of 7 years of relevant working experience.

Additional Skills:

•    Previous participation in a complete, ground-up product deployment
•    Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
•    Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in 24/7 environments in case the need arises

View full description Apply

CTR Senior Deployment

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Bridgewater, NJ Engineering Job ID 2180

Responsibilities:
The Senior Deployment Engineer works closely with the Number Portability Administration Center (NPAC) operations, development and project management teams to identify, document, plan and implement requirements related to the deployment of various software products and applications to our development, test and production environments.    

The Senior Deployment Engineer will serve as the primary liaison between Operations and the application development, engineering, and third party provider teams.  In this capacity, the Senior Deployment Engineer is also a leader for change and process improvement to support the NPAC team’s internal requirements necessary to achieve the Service Level Requirements (SLRs) of the industry. The position will actively work with the Service Desk and Application Support team within the Network and Services Operations Center (NSOC) to facilitate the successful deployment of NPAC applications. 

Development of a thorough understanding of the production solution is critical to being successful in this role.  In addition, you will have the following responsibilities:

•    Business / Functional Knowledge – understands business drivers and core application functionality in area of focus. 
•    Communication Skills – strong listening, and oral/written communications skills, include the ability to facilitate interactive sessions with business / functional personnel.
•    Interpersonal Skills – able to interact effectively at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
•    Results-oriented with creative approach to solving business problems.
•    Negotiation and Consensus-Building – able to facilitate discussion and reach resolution.  
•    Business Process Improvement and Change Management – awareness and focus on continuous improvement; seeks and is comfortable recommending change. 
•    Technical - Knowledge of SDLC, core application functionality, and awareness of emerging technology in area of focus.   
•    Analytical Skills – inclusive of business statistics and quantitative decision-making.
•    Project Management – knowledge of project management fundamentals; able to use project management tools and participate effectively in a structured project management environment.
•    Quality – understands and applies software quality management concepts, including testing and service level agreement management.
•    Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs
•    Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems Administration and third-party infrastructure and tool providers to understand the platform readiness and oversee the service transition from development to in-service. 
•    Work closely with the transition team to define testing requirements for pre-activation, and ensure the application meets the functional, reliability, performance and security requirements
•    Continuous improvement of the operational procedures and customer experience by providing regular feedback on how to enhance, grow, and tune the platform and processes related to deployment

Required Qualifications:

•    Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
•    Knowledge of IT service operations and management
•    Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates such as the FCC.
•    Superb troubleshooting, problem determination and resolution skills required
•    Experience with Software and Application deployment
•    Ability to translate business and regulatory requirements into product deployment and operational processes.
•    Minimum of 7 years of relevant working experience.

Additional Skills:

•    Previous participation in a complete, ground-up product deployment
•    Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
•    Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in 24/7 environments in case the need arises

****This is a contractor position with a potential for hire

View full description Apply

CTR Software Developer Engineer (Database Experience)

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Bridgewater, NJ Development Job ID 2179

Responsibilities:
Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.  Participates in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  As necessary, responsible for/participates in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross product solutions and interfaces to other products.  May be responsible for software application support which encompasses build, development and test environment support along with packaging/shipping software.

Required Qualifications:
•    Demonstrated experience of delivering software systems on aggressive schedules with quality and on schedule
•    Systems design
•    Agile/Lean methodology
•    JAVA
•    J2EE EJB experience
•    Software configuration tools (source control, defect tracking, etc .)
•    JBoss application server experience
•    Large scale performance  applications
•    Excellent teaming and collaboration skills
•    Oracle RDBMS and JDBC experience
•    SQL Developer
•    Oracle RAC
•    B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
 
Additional Skills desired:
•    Desirable to have experience with latest SW development tools such as Eclipse IDE
•    Process monitoring and logging experience
•    Messaging experience, e.g. JBoss messaging, Oracle AQ
•    Data modeling
•    Object-relational mapping
•    Schema design and optimization
•    Tuning, indexing, table partition,  query optimization
•    Stored procedures, triggers, transaction management
•    Database migration
•    Data warehousing
•    Distributed database
•    Parallel Database
•    MyBatis

View full description Apply

SOC Analyst

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Bridgewater, NJ Security Job ID 2178

Responsibilities:
The Security Operations Analyst will be part of the Security Operations Center team. Primary emphasis will be placed on daily monitoring and review of network, system, and application events to identify potential security incidents.

The Security Analyst may be required to:
•    Analyze potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach
•    Perform preliminary log collection and incident investigations, determining the cause of the security incident and preserving evidence for potential legal action
•    Interface with technical personnel and other teams as required
•    Initiate escalation procedure to counteract potential threats/vulnerabilities
•    Appropriately inform and advise team leads and managers on incidents and incident prevention
•    Document and conform to processes related to security monitoring
•    Participate in knowledge sharing with other analysts and develop solutions efficiently
•    Perform automated application and network security testing/scanning
•    Provide support as part of an on-call rotation in the Security Operations Center
 
 Required Qualifications:

•    3+ years’ experience working in a Security Incident Response.
•    Experience with and knowledge of TCP/IP, Web, Linux, Windows and related technologies.
•    Experience with implementing Security Information Event Management (SIEM) solutions (Arcsight, LogRhythm, Alien Vault, etc.)
•    Experience reviewing and correlating raw log files in a security capacity (SEIM, AV, IDS, Firewall, Servers, Database, etc.).
•    Strong understanding of regular expressions and pattern matching.
•    Experience with command line and network tools (ping, traceroute, etc.)
•    Ability to conduct packet analysis using common tools (tcpdump, Wireshark, etc.)
•    Working knowledge of intrusion tools and techniques and detection methods at both the network and host level.
•    Knowledge of common detection and prevention technologies such as AV, IDS/IPS, DLP, Proxy, Firewalls, etc.).

View full description Apply

Principal Product Manager

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Bridgewater, NJ Product Management Job ID 2176

Responsibilities:
The Principal Product Manager will be a key member of the iconectiv product team reporting to a Director of Product Management. The role will assist in product strategy, financials, roadmap management and delivery of iconectiv’s products both domestic and internationally. The candidate will help to drive the direction and strategy of the product line and its market execution around the globe. 

Responsibilities will also include:
•    Develop and manage the product roadmap as changes in the market take place
•    Assist in developing Go-To-Market plans
•    Assist in the development of the required collateral and target event attendance
•    Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product and corporate vision
•    Develop strategic partnerships, where and when needed
•    Attend Customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
•    Attend Industry meetings as applicable to product
•    Develop clear and concise value propositions for the products
•    Pricing model evaluation and development
•    Understand and track the financial performance of the product line
•    Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
 

Requirements:
·    2 - 5 year’s industry experience as a Product Manager with Telecommunication experience.
·    MBA required
·    Demonstrated track record of launching new products and executing on GTM plans.
·    Must possess excellent written communication and presentation skills and business acumen
·    Experience in mobile technology, messaging or mobile identity
·    Knowledge of industry problems related to telecom fraud is a plus
·    Experience in telecom regulatory fields is a plus, specifically as it relates to numbering, porting or other related fields.
·    Experience with telecom industry bodies is a plus
·    Ability to work with various stakeholders and able to build consensus within cross-functional teams 
·    Up to 25% travel as required by business needs.

View full description Apply